Frequently Asked Questions
Everything you need to know about shopping with Openhagen
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Openhagen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.
Do you offer a warranty on your products?
Yes, all Openhagen products come with a standard one-year warranty against manufacturing defects. Your satisfaction and product longevity are our top priorities.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we can make changes if you contact us within 2 hours of placement. After that, we may already have dispatched your items.